Question 1

What services do you provide at Kempton Park Farm?

Accepted Answer

We offer two main services: Dog Daycare and Professional Dog Grooming. Whether your dog needs a fun day of play, a fresh trim or both! We’ve got it covered.

Question 2

Where are you located?

Accepted Answer

You’ll find us at Kempton Park Farm, Church Lane, Hevingham, NR10 5QS. Just off the Cromer Road (A140) between Aylsham and Norwich. Our peaceful countryside setting is perfect for dogs to run, play, and relax.

Question 3

What are your opening hours?

Accepted Answer

We’re open Monday to Friday, 8:00am - 6:00pm. We offer flexible drop-off and collection times.

Question 4

Does my dog have to be neutered

Accepted Answer

No - we do accept un-neutered dogs and bitches as we have enough space to be able to facilitate their separation if needed. We do not accept any dogs on site who are on heat. All dogs are closely monitored at all times and if they show undesirable behaviours due to being un-neutered then this is reviewed on a case by case basis and may not be accepted for daycare going forward.

Question 5

Is your team qualified?

Accepted Answer

Definitely. Our experienced staff are trained in dog first aid, behaviour, and have veterinary backgrounds, so your dog is always in capable hands.

Question 6

Do you accept all dog breeds?

Accepted Answer

We welcome most friendly, well-socialised dogs. However, we are unable to accept dogs listed under the UK’s Dangerous Dogs Act. All dogs must be up to date with vaccinations and will need to attend a trial session before joining daycare.

Question 7

Can I visit before booking?

Accepted Answer

Yes! We welcome visits so you can see the space, meet our team, and ask any questions. Just get in touch to arrange a tour.

Question 8

Can I combine daycare with grooming?

Accepted Answer

Yes! If your dog is staying with us for daycare, you can book a grooming appointment on the same day and enjoy a special loyalty discount. Just ask us when booking through the Collar app.

Question 9

How do I book?

Accepted Answer

You can fill out our enquiry form on the website or book your dog’s daycare or grooming through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.

Question 10

What does daycare cost?

Accepted Answer

Our pricing is based on how many days per week your dog attends:
1 day/week – £40.00 per day
2–3 days/week – £37.00 per day
4–5 days/week – £35.00 per day
We offer a 10% discount for additional dogs from the same household.

We also offer a half day rate (5 hours) for £25 per dog per day

Question 11

Do you offer half-day rates?

Accepted Answer

Yes we offer a half day option, we offer morning or afternoon sessions and these are priced at £25 per dog for 5 hours of daycare

Question 12

Is the daycare supervised at all times?

Accepted Answer

Absolutely. Our qualified team is always present to supervise, guide play, and ensure each dog’s safety and well-being throughout the day.

Question 13

How do you group the dogs?

Accepted Answer

Dogs are grouped based on size, age, and temperament. Groups remain consistent so dogs can build friendships and feel secure.

Question 14

Can my dog be fed during the day?

Accepted Answer

Yes, we’re happy to feed your dog if you provide their food and feeding instructions. Please book this extra service via the collar app when booking your daycare sessions.

Question 15

What should my dog bring?

Accepted Answer

If your dog needs lunch or medication, please pack it in a labelled container. Otherwise, just bring them in their usual collar or harness and lead, we provide everything else including dog beds.

Question 16

What enrichment do you provide?

Accepted Answer

We use a variety of enrichment activities such as scent work, puzzle feeders, tunnels, agility games, and splash pools (weather permitting) to keep dogs mentally stimulated.

Question 17

Do the dogs get any rest during the day?

Accepted Answer

Yes, we include dedicated rest times in quiet, comfy areas. Crates are available if preferred or requested.

Question 18

What does a typical day look like?

Accepted Answer

Your dog’s day includes a mix of free play, structured activities, rest periods, enrichment games, and plenty of cuddles. We follow a consistent routine to give dogs the comfort of familiarity, while rotating activities to keep things stimulating.

Question 19

Can my dog be groomed during their daycare visit?

Accepted Answer

Yes – this is a popular option for busy owners! Simply book both services for the same day via the Collar app and we’ll take care of the rest. Don’t forget to ask us about our daycare + grooming discount.

Question 20

How do I book a daycare session?

Accepted Answer

You can fill out our enquiry form on the website or book your dog’s daycare through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.

Question 21

How much does grooming cost?

Accepted Answer

Grooming prices vary based on your dog’s breed, size, coat condition, and the service required. Please contact us directly for a personalised quote.

Question 22

What grooming services do you offer?

Accepted Answer

We offer full grooms, tidy-ups, deshedding, nail trimming, and more. Each session is tailored to suit your dog’s breed, coat type, and personality, ensuring a stress-free experience.

Question 23

Do I need to use daycare to book a grooming session?

Accepted Answer

Not at all. Our grooming salon is open to all dogs, whether they attend daycare or not. We’re proud to offer grooming services to the wider Norwich and Norfolk community.

Question 24

Can my dog be groomed during their daycare visit?

Accepted Answer

Yes – this is a popular option for busy owners! Simply book both services for the same day via the Collar app and we’ll take care of the rest. Don’t forget to ask us about our daycare + grooming discount.

Question 25

Who carries out the grooming?

Accepted Answer

All grooming is carried out by our experienced, professional groomers who are trained in handling dogs of all sizes and temperaments with care and confidence.

Question 26

How do I book dog grooming?

Accepted Answer

You can fill out our enquiry form on the website or book your dog’s grooming through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.

FAQ

Frequently asked questions

What services do you provide at Kempton Park Farm?

Where are you located?

What are your opening hours?

Does my dog have to be neutered

Is your team qualified?

Do you accept all dog breeds?

Can I visit before booking?

Can I combine daycare with grooming?

How do I book?

What does daycare cost?

Do you offer half-day rates?

Is the daycare supervised at all times?

How do you group the dogs?

Can my dog be fed during the day?

What should my dog bring?

What enrichment do you provide?

Do the dogs get any rest during the day?

What does a typical day look like?

Can my dog be groomed during their daycare visit?

How do I book a daycare session?

How much does grooming cost?

What grooming services do you offer?

Do I need to use daycare to book a grooming session?

Can my dog be groomed during their daycare visit?

Who carries out the grooming?

How do I book dog grooming?