Frequently asked questions

We offer two main services: Dog Daycare and Professional Dog Grooming. Whether your dog needs a fun day of play, a fresh trim or both! We’ve got it covered.

You’ll find us at Kempton Park Farm, Church Lane, Hevingham, NR10 5QS. Just off the Cromer Road (A140) between Aylsham and Norwich. Our peaceful countryside setting is perfect for dogs to run, play, and relax.

We’re open Monday to Friday, 8:00am - 6:00pm. We offer flexible drop-off and collection times.

No - we do accept un-neutered dogs and bitches as we have enough space to be able to facilitate their separation if needed. We do not accept any dogs on site who are on heat. All dogs are closely monitored at all times and if they show undesirable behaviours due to being un-neutered then this is reviewed on a case by case basis and may not be accepted for daycare going forward.

Definitely. Our experienced staff are trained in dog first aid, behaviour, and have veterinary backgrounds, so your dog is always in capable hands.

We welcome most friendly, well-socialised dogs. However, we are unable to accept dogs listed under the UK’s Dangerous Dogs Act. All dogs must be up to date with vaccinations and will need to attend a trial session before joining daycare.

Yes! We welcome visits so you can see the space, meet our team, and ask any questions. Just get in touch to arrange a tour.

Yes! If your dog is staying with us for daycare, you can book a grooming appointment on the same day and enjoy a special loyalty discount. Just ask us when booking through the Collar app.

You can fill out our enquiry form on the website or book your dog’s daycare or grooming through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.

Our pricing is based on how many days per week your dog attends: • 1 day/week – £40.00 per day • 2–3 days/week – £37.00 per day • 4–5 days/week – £35.00 per day We offer a 10% discount for additional dogs from the same household. • We also offer a half day rate (5 hours) for £25 per dog per day

Yes we offer a half day option, we offer morning or afternoon sessions and these are priced at £25 per dog for 5 hours of daycare

Absolutely. Our qualified team is always present to supervise, guide play, and ensure each dog’s safety and well-being throughout the day.

Dogs are grouped based on size, age, and temperament. Groups remain consistent so dogs can build friendships and feel secure.

Yes, we’re happy to feed your dog if you provide their food and feeding instructions. Please book this extra service via the collar app when booking your daycare sessions.

If your dog needs lunch or medication, please pack it in a labelled container. Otherwise, just bring them in their usual collar or harness and lead, we provide everything else including dog beds.

We use a variety of enrichment activities such as scent work, puzzle feeders, tunnels, agility games, and splash pools (weather permitting) to keep dogs mentally stimulated.

Yes, we include dedicated rest times in quiet, comfy areas. Crates are available if preferred or requested.

Your dog’s day includes a mix of free play, structured activities, rest periods, enrichment games, and plenty of cuddles. We follow a consistent routine to give dogs the comfort of familiarity, while rotating activities to keep things stimulating.

Yes – this is a popular option for busy owners! Simply book both services for the same day via the Collar app and we’ll take care of the rest. Don’t forget to ask us about our daycare + grooming discount.

You can fill out our enquiry form on the website or book your dog’s daycare through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.

Grooming prices vary based on your dog’s breed, size, coat condition, and the service required. Please contact us directly for a personalised quote.

We offer full grooms, tidy-ups, deshedding, nail trimming, and more. Each session is tailored to suit your dog’s breed, coat type, and personality, ensuring a stress-free experience.

Not at all. Our grooming salon is open to all dogs, whether they attend daycare or not. We’re proud to offer grooming services to the wider Norwich and Norfolk community.

Yes – this is a popular option for busy owners! Simply book both services for the same day via the Collar app and we’ll take care of the rest. Don’t forget to ask us about our daycare + grooming discount.

All grooming is carried out by our experienced, professional groomers who are trained in handling dogs of all sizes and temperaments with care and confidence.

You can fill out our enquiry form on the website or book your dog’s grooming through the Collar app. It’s quick, simple, and perfect for managing bookings on the go.